Frequently asked Questions
Question - What time should I place my garbage and recycling containers out for curbside pick-up?
A - Place your garbage and recycling carts out the night before.
Question - What should I do if my pick-up is missed due to weather/poor road conditions?
A - Services will resume as soon as secondary and rural road conditions allow.
Question - What is your refund policy?
A - No refunds, except for items that were not collected as a result of a proper cancellation request. All requests for refund or cancellation will only be granted if a request is made by 12:00 noon the day before the scheduled collection day. For example: If the scheduled large appliance pick-up day is Thursday, a refund or cancellation request must be made by Wednesday (the day before), prior to 12:00 noon. Any requests for refund or cancellation will not be granted if the request for refund or cancellation is not made within the timeframe specified. If for any reason, you should cancel your service with us, please be advised there are no refunds of any kind. Before we will repossess any receptacle, the receptacle must be empty.
Question - Are there any restrictions as to what I can put in my garbage container?
A - Some of the items not allowed in your garbage are: Construction materials, hazardous waste, medical waste, tires, batteries, paint, appliances, and yard waste.
Question - Are there any restrictions as to what I can put in my recycling container?
A - Items that are allowed at this time are household plastics, aluminum cans, tin cans, and cardboard boxes. All items must be rinsed of food or liquids.
Question - What if I need an extra pick-up or have bulk items that I need to get rid of?
A - Please contact our office to plan for the pick-up (fees may apply for a non-standard pick-up).
Question - Will you be closed for the holidays?
A - Observance of New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. Please view our schedule or more information on trash and recycling pick-up.
Question - I would like to pay my bill using the pay now system located on your website. Are there any fees that will be added to the transaction?
A - To cover merchant-processing costs, a surcharge of 3% per transaction, will apply to credit/debit card purchases.
Question - If my check is returned from my bank for any reason, are there any fees that will be added to my account?
A - To cover the cost and damages for writing bad checks, a surcharge of $30.00 or 5% whichever is greater per transaction, will be applied to the account, as authorized under Georgia Law O.C.G.A. 13-6-15.
Question - What should I do if my check is not honored by my financial institution?
A - You will receive a written demand which will be sent to you by certified mail, statutory overnight delivery, or first-class mail supported by an affidavit of service to the address printed or written on the check given by the maker at the time of issuance of the check or, in the case of a draft or order, to the last known address, the notice to be deemed conclusive ten days following the date the affidavit is executed, to the maker of the instrument at the address shown on the instrument.